Quality Management
An Excellence Model
By Raman Sukhij
November 2009
Global India Publications
Distributed by Coronet Books
ISBN: 9789380228549
310 pages
$24.95 Paper Original
This book describes ho quality has been a part of
human life. It addresses the first difficulty businesses face in quality
management. It introduces the two essential sides of managing quality-the
human side, through a combination of teamwork and individual effort,
and the technical side, through measurement, comparison, the scientific
method, engineering, and statistics. It describes the International Organization
for Standardization has codified quality methods and the most influential
movement, Six Sigma
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