Quality Management
An Excellence Model

By Raman Sukhij
November 2009
Global India Publications
Distributed by Coronet Books
ISBN: 9789380228549
310 pages
$24.95 Paper Original

This book describes ho quality has been a part of human life. It addresses the first difficulty businesses face in quality management. It introduces the two essential sides of managing quality-the human side, through a combination of teamwork and individual effort, and the technical side, through measurement, comparison, the scientific method, engineering, and statistics. It describes the International Organization for Standardization has codified quality methods and the most influential movement, Six Sigma


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